Returns & Exchanges

At The Liquor Shop, we strive for complete satisfaction with every bottle; however, due to the perishable nature of our products, returns are strictly limited to damaged or incorrect items. Please inspect your delivery immediately and contact us within 48 hours if there are any discrepancies.

Return Process

• 1.
  Report the Issue

  Email our support team within 48 hours of delivery with your order number and clear photos of the damaged or incorrect bottle.

• 2.
  Verification Process

  Our quality assurance team will review your claim and confirm if it meets our criteria for a replacement or refund.

• 3.
  Return Authorization

  If approved, we will provide a return shipping label and instructions for safely packing the liquid contents to prevent further leakage.

• 4.
  Resolution

  Once the returned item is received at our warehouse, we will issue a full refund to your original payment method or dispatch a replacement bottle.